Extensibility across Order-to-Cash
Order-to-cash is a horizontal, cross-functional, multi-system process that encapsulates a variety of sub-processes, from pricing and order management to billing, customer care, dispute management, and field operations. The impact of defects in order-to-cash go well beyond revenue assurance or fraud management and include:
- Erosion of customer experience that can incite churn or impact brand equity
- Increases in truck rolls and service management costs
- Increases in dispute management costs as well as the actual cost of credits to customers
- Data issues that flow from OSS/BSS consolidation and upgrade efforts, causing a new wave of defects.
Providers may emphasize different risks at different times based on strategic priorities and on-the-ground realities. The goal is to leverage a single analytic environment to build and exploit re-usable analytic libraries and reduce the cost and time to execute the analytics – all while maximizing data analytic performance.
The Lavastorm Analytic Platform extends across the order-to-cash process. Today, our customers use the platform to analyze a wide range of areas, including optimizing price structures, analyzing fair use policies, auditing order management, optimizing field service operations, and reducing the risk and cost of dispute management. Our platform enables providers and business partners to address every area so that incremental gains combined to maximize cash generation for the business.
