The Utility Market is undergoing substantial change as companies employ demand-side management capabilities to confront severe and sometime volatile energy realities. Apart from the dramatic technical and operational impacts, these changes will add significant complexity and risk to meter‐to‐cash performance. Without appropriate controls, the expected gains from AMI and SmartGrid may be offset by significant financial and operational degradation.

In this article, the impact of automated controls on AMI/SmartGrid initiatives and meter-to-cash performance is explained in more detail.